Inclusive services & useful infos: holidays at Villa Groff in Ora

Check-in, Check-out

Your room will be ready for you from 3 pm on the day of arrival. In the months from April to October, arrival is possible until 10:00 pm; in the months from November to March we ask you to arrive before 9:00 pm. On the day of departure, please vacate the room by 11:00 am.
 
If you arrive before 3:00 pm, you are welcome to leave your luggage with us and use the hotel amenities until your room is ready. If you arrive after 9:00 pm or 10:00 pm, please let us know and we will arrange an individual solution.

Our rooms

One of our trademarks are our individually furnished rooms. We would therefore like to point out that all rooms are different in floor plan and furnishings. We always try to take room requests into account, but cannot guarantee them. We can of course guarantee you a room in the room category you have booked.

Holidays with a pet

If you would like to bring your four-legged friend with you on holiday, please let us know when making your enquiry or booking.

Guest Card – Museumobil Card

As our guests, you will receive our guest card free of charge, with which you can use all local public transport in South Tyrol for free, including some cable cars. Also included is the free entry to around 90 museums, exhibitions and collections throughout South Tyrol.

Up to 7 days before arrival: Free cancellation
Less than 7 days before arrival: 50% of the total booked price
For cancellations made on the day of arrival, the entire price must be paid

Your direct booking benefits

• Best price guarantee for direct bookings: Book directly on our website, by email or by phone to make sure you get the best price
• The most flexible cancellation conditions: When booking directly, you always have the option to cancel free of charge up to one week before arrival, even in high season.
• Offers that you can only find with us: You can find season-specific offers and packages on our website.
• Personal consultation: We are happy to respond to your wishes and help you find the best room for your requirements in our house – individually and personally. We are also happy to address any other questions and requests for your perfect holiday..

Cancellation conditions New Years Eve

Up to 28 days before arrival: Free cancellation
Less than 28 days before arrival: 50% of the total booked price
For cancellations made on the day of arrival, the entire price must be paid
For reservations over New Year’s Eve, a deposit of 50 % of the room price is required. You will be contacted by us regarding the modalities of the deposit.